Insurance Claims Welcome Free Estimates 15 Years in Carson

    Privacy Policy

    Last Updated: 7/12/2026

    1. Introduction

    Welcome to New International Auto Body ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.newinternationalautobody.com) or use our services.

    2. Information We Collect

    We may collect personal information that you voluntarily provide to us when you interact with our website or contact us, including:

    • Name, email address, phone number, and physical address.
    • Vehicle information (make, model, year, VIN, license plate).
    • Insurance information and claim details.
    • Photographs of vehicle damage.

    We also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and browsing behavior through cookies and similar tracking technologies.

    3. Use of Your Information

    We use the information we collect to:

    • Provide estimates, auto body repair services, and process insurance claims.
    • Communicate with you regarding your repairs, appointments, and inquiries.
    • Send administrative information, such as updates to our terms and policies.
    • Follow up via SMS/text-message and email regarding your estimates and repairs.
    • Analyze website usage and improve our digital presence.
    • Deliver targeted advertising and measure its effectiveness.

    4. Third-Party Services and Data Sharing

    We do not sell your personal information to third parties for their own marketing purposes. However, we share information with trusted service providers who assist us in operating our business:

    • GoHighLevel: Our lead generation, contact forms, and customer relationship management (CRM) are handled through GoHighLevel. Information you submit via chat or forms is processed securely through this platform to allow us to communicate with you, including via SMS/text messages.
    • Meta Pixel (Facebook): We use the Meta Pixel (ID: 1136952645307734) for advertising and analytics. This tool allows us to understand how users interact with our website and deliver targeted advertisements on Facebook and Instagram. The Pixel collects data such as HTTP headers, pixel-specific data, button click data, and page metadata. You can manage your Facebook ad preferences in your Facebook account settings.
    • Insurance Companies: With your consent, we share necessary information with your insurance provider to process claims.

    5. California Privacy Rights (CCPA/CPRA)

    If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information:

    • Right to Know: You can request disclosure of the specific pieces and categories of personal information we have collected about you.
    • Right to Delete: You can request that we delete personal information we have collected from you, subject to certain exceptions.
    • Right to Correct: You can request correction of inaccurate personal information.
    • Right to Opt-Out of Sale/Sharing: You have the right to direct us not to "sell" or "share" your personal information (as defined by California law, which may include the use of tracking cookies like the Meta Pixel for cross-context behavioral advertising).
    • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

    Do Not Share My Information

    To exercise your right to opt-out of the sharing of your personal information, or to submit a request to know, delete, or correct your data, please contact us using one of the following methods:

    We will verify your request by matching the identifying information you provide with the personal information we already maintain.

    6. SMS/Text Messaging

    By providing your phone number and submitting a form or chat request, you consent to receive SMS/text messages from us regarding your inquiry, estimate, or repair status. Message and data rates may apply. You can opt-out of receiving text messages at any time by replying "STOP" to any message you receive from us.

    7. Data Security

    We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

    8. Changes to This Policy

    We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently.

    9. Contact Us

    If you have questions or comments about this Privacy Policy, please contact us at:

    New International Auto Body
    21226 Main St
    Carson, CA 90745
    Phone: (310) 872-3581